Return Policy

We want you to love and enjoy our products. If something isn't right, we're here to help.

How to Contact Us

Our contact form is the best way to contact us. You can also email us at support@chariotoutdoor.com if you prefer.

I Changed My Mind. Can I Return My Order?

We hate to lose you as a customer, but we understand circumstances change. If you contact us within 15 days of delivery, you can return your unused item in its original packaging with all parts and accessories.

1. Contact us with your order number before returning your item.

2. We'll provide a shipping label and instructions to make sure your return is processed correctly.

3. Return shipping and fees:

• You pay the return shipping cost.

• A 5% restocking fee applies.

• Original shipping charges, if any, are non-refundable.

4. Once your return is received and inspected, we'll issue your refund, minus the applicable charges above, to the original payment method within 7 days.

5. Your bank or card issuer may take an additional 3–5 business days to post the refund.

Opened or used the item? Contact us anyway. We'll work with you on a case-by-case basis to find the best possible solution.

My Product Arrived Damaged or Defective. Can I Return It?

We're happy to make it right. If your item arrives damaged, defective, or you received the wrong item, contact us within 15 days of delivery and include photos or videos showing the issue.

1. Contact us with your order number and photos/videos showing the issue.

2. We'll review your request and, if approved, send you a return shipping label and instructions.

3. We cover the return shipping and there is no restocking fee.

4. Ship the item back within 15 days of approval.

5. Once we receive the item, we'll process your replacement or refund, based on your preference.

What If I Discover a Problem After 15 Days?

We stand behind our products. If you experience an issue after the 15-day return window, contact us and we'll do our best to help, even if you're outside the standard return period.

Some issues may be covered under our product warranty. Others may require a different solution depending on the circumstances.

A Few Things to Know

Returns Not Available

We do not accept returns for:

• Used items or items showing signs of use, except where otherwise approved by our support team

• Items missing parts, manuals, or original packaging, except where otherwise approved by our support team

• Final-sale items

• Apparel

• Gift cards

Replacement Items

If we need to replace an item and the original model is no longer available, we may provide a similar replacement of equal or greater value.

Don't Have the Original Box?

No problem. If you no longer have the original packaging, contact our support team before sending the item back. We may be able to provide an alternative return solution on a case-by-case basis.

Please don't ship an item without contacting us first, as we may not be able to process the return properly.

Replacement Items Must Be Returned

When we send a replacement for a defective, damaged, or incorrect item, the original item may need to be returned to us.

If the original item has not been returned within 30 days of receiving the replacement, we may charge the original payment method for the replacement item's value.

We'll contact you before applying any such charge to give you an opportunity to complete the return or contact us about the situation.

Questions?

We're happy to help. For any other questions, contact us at support@chariotoutdoor.com.